Terms And Conditions

Introduction

Welcome to Center Court Cakes. By accessing our website, placing an order, or using our services, you agree to abide by these Terms and Conditions. These terms are designed to protect both you and us, ensuring a smooth and transparent experience. Please read them carefully before placing an order with us. Continued use of our services means that you accept these terms in full. If you disagree with any part, we kindly request that you refrain from using our services.

Orders and Payments

All orders must be confirmed through our website, phone, or official email. Prices listed at the time of purchase are final and include applicable taxes unless stated otherwise. Payments should be made in full through secure methods before the order is processed. Incomplete or pending payments may lead to delays or cancellation of your order. We reserve the right to refuse or cancel any order if fraudulent or unauthorized activity is suspected.

Delivery and Pickup

We make every effort to deliver your cakes on time and in perfect condition. Delivery timelines are shared during the order process and may vary based on location. Pickup orders must be collected at the agreed time to ensure product freshness. We are not responsible for delays caused by unforeseen circumstances beyond our control. Once the cake is handed over at delivery or pickup, responsibility for its care rests with you.

Cancellations and Refunds

Cancellations must be requested within a specific time frame, usually 24 to 48 hours before the delivery date. Refunds, if applicable, are processed according to the nature of the cancellation and our internal policy. Custom cakes or special designs may not be eligible for full refunds once preparation has begun. In cases where a refund is approved, it will be processed through the original payment method. We aim to handle all refund requests promptly and fairly.

Product Quality

Every cake is handcrafted with care, using fresh ingredients of high quality. Slight variations in design or color may occur since many cakes are custom made. We cannot guarantee exact replication of images but promise a close and beautiful finish. Allergen information should be requested before ordering if you have specific dietary needs. Consumption after the recommended time frame is at your own discretion and risk.

Liability

Center Court Cakes is not liable for damages caused by mishandling of products after delivery or pickup. We are also not responsible for issues caused by incorrect order details provided by the customer. Any disputes will be resolved in accordance with local laws and regulations. Our liability is limited to the value of the order in question. These terms do not affect your statutory consumer rights.

Changes to Terms

We may update these Terms and Conditions from time to time to reflect changes in our services. All updates will be available on our website for your review. Continued use of our services after updates means you accept the revised terms. Any major changes may also be communicated directly to you. It is recommended to review these terms periodically for the latest version.